Why We're Conducting This Research
Every great solution begins by listening.
DFO Health was created to better understand the operational challenges facing independent medical practices. Before developing software, we are interviewing physicians, office managers, and front-office staff throughout Puerto Rico.
Our initial research is focused on independent medical practices across Puerto Rico, with the goal of understanding their unique operational challenges before expanding more broadly.
Our goal is to build technology around real-world workflows — not assumptions.
Everything here is built around two goals: helping physicians spend more time with patients, and protecting the limited time physicians and staff have in the day.
Why We're Doing This
Independent practices across Puerto Rico are spending too much valuable time on scheduling, phone calls, paperwork, and administrative work — time that could be spent with patients. Before we build any technology, we want to understand exactly where that time goes, in physicians' and staff's own words.
Who We're Talking To
We're speaking directly with independent physicians, office managers, and front-office staff at practices across Puerto Rico — the people who see these operational challenges firsthand, every day. If that's you, we'd like to hear from you.
What We're Learning About
We're asking about the day-to-day realities of running an independent practice — scheduling and patient flow, phone and communication volume, administrative and paperwork burden, staffing, and the technology practices already rely on. Nothing here asks about individual patients or their medical information.
How This Shapes What We Build
Every response helps us prioritize which problems are worth solving first, and how. As patterns emerge across many practices — not from any single response — we use those insights to prioritize future products and improvements. Technology is the tool — not the pitch. We're listening before we build, so that whatever comes next fits how practices actually work, rather than what we assume they need.
This Is Not a Sales Presentation
There is nothing to buy and no product demo — just a conversation about how your practice runs today. Participation is confidential, voluntary, and free.
Ready to Share Your Experience?
If you're an independent physician, office manager, or front-office staff member in Puerto Rico, we'd like to hear from you. The questionnaire takes about 10–15 minutes and your responses stay confidential.